Delivering landlords challenge – traceably and compliance

This year’s Renters’ Rights reform means it is more important than ever for landlords to have letting accountability.

No longer even a paper trail: Combined, today’s laws and technology leave nothing to chance, according to Balfours agent, Toby Galliers. “We use the latest technology to ensure peace of mind that tenanted properties have all the necessary documentation and records to help ensure compliance with current legislation; that’s from the tenants’ deposits right through to electrical inspections and energy performance certificates.”

Toby continues: “The software goes much further than that, for instance, if a tenant reports an issue such as a dripping pipe they can report it through our system, where appropriate the system can automatically provide advice on an easy fix, otherwise we can take immediate action by instructing an approved contractor, or request quotations to enable the work to be completed efficiently and cost-effectively.”

The electronic audit trail doesn’t stop there. Maintenance works, communications and invoices can all be recorded and managed through the same system before payments are processed by Balfours’ accounts department. With increasing regulatory requirements and responsibilities for landlords, maintaining accurate and traceable records has never been so important, particularly as failures in compliance can lead to significant financial penalties.

“Today I would say that just as most of us would not be qualified to delve under the bonnet of a 21^st century car with all its electronics; the same applies to management of rental property. More than ever, managing tenancies, property compliance and tenant relationships is a role for trained professionals. At Balfours we provide precisely that, delivering efficiency, reliability and reassurance for our clients.” Toby adds.