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Thursday, 26 April 2018 11:09

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Thursday, 01 March 2018 13:16

Privacy Policy


At Balfours LLP, we are committed to protecting and respecting your privacy.

It is our policy to comply fully with the General Data Protection Regulation (GDPR) that comes into force on 25 May 2018 and associated legislation.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.  

Any questions regarding this Policy and our privacy practices should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to The Partnership Secretary, Balfours LLP,

Market House, Market Street, Craven Arms SY7 9NN.

Who we are

The Data Controller is Balfours LLP.

The Partnership Secretary is the nominated Data Protection Officer (DPO).

We are a firm of Chartered Surveyors and Land Agents in England and Wales, with a strong regional presence in Shropshire, Herefordshire, Mid-Wales and surrounding counties.

Our website is

For Data Protection matters, we are registered with The Information Commissioner’s Office – reg. no. Z9444031.


By definition, the GDPR applies to personal data. This is any information that can directly or indirectly identify a natural person, and can be in any format. The Regulation places much stronger controls on the processing of special categories of personal data. The inclusion of genetic and biometric data is new.

Personal Data

Email address
IP address
Location data
Online behaviour (cookies)
Profiling and analytics data

Financial information


Special Categories of Personal Data

Political opinions
Trade union membership
Sexual orientation
Health information
Biometric data
Genetic data

Data Protection Principles

Personal data must be processed according to the six data protection principles:

  • Processed lawfully, fairly and transparently
  • Collected only for specific legitimate purposes
  • Adequate, relevant and limited to what is necessary
  • Must be accurate and kept up to date
  • Stored only as long as is necessary
  • Ensure appropriate security, integrity and confidentiality


Accountability and Governance

We aim to demonstrate compliance with the GDPR through:

  • The establishment of a governance structure with roles and responsibilities
  • Keeping a detailed record of all data processing operations
  • The documentation of data protection policies and procedures
  • Data protection impact assessments (DPIAs) for high-risk processing operations
  • Implementing appropriate measures to secure personal data
  • Staff training and awareness
  • Data protection at the design stage of any new process, system or technology
  • Gathering only the personal data that is necessary for a specific purpose


Lawful Processing

The processing of personal data must have one or more lawful basis:

  • Direct consent from the individual
  • The necessity to perform a contract
  • Protecting the vital interests of the individual
  • Our legal obligations
  • Necessity for the public interest
  • Legitimate interests


Valid Consent

There are strict rules for obtaining consent:

  • Consent must be freely given, specific, informed and unambiguous
  • A request for consent must be intelligible and in clear, plain language
  • Consent can be withdrawn at any time


Privacy Rights of Individual

Individuals’ rights cover a number of important areas:

  • The right of access to personal data through subject access requests
  • The right to correct inaccurate personal data
  • The right in certain cases to have personal data erased – Please note statutory and legislative requirements may mean this is not always possible
  • The right to object
  • The right to move personal data from one service provider to another (data portability)


Data Transfers Outside the EU

The transfer of personal data outside the EU is only allowed:

  • Where the designated country provides an adequate level of data protection
  • Through model contracts or binding corporate rules
  • By complying with an approved certification mechanism, e.g. EU-US Privacy Shield


Data Security and Breach Reporting

Personal data needs to be secured against unauthorised processing and against accidental loss, destruction or damage.

  • The DPO must be advised if there has been a data breach
  • All data breaches must be reported to the Data Protection Authority within 72 hours of discovery
  • Individuals impacted should be told where there exists a high risk to their rights and freedoms, e.g. identity theft, personal safety

Website Use

Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to our staff to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

We will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond our control. We will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services.

As a condition of use of this site, all users must give permission for us to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access. All log file information collected by us is kept secure and no access to raw log files is given to any third party.

This website uses Cookies, but does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP addresses anonymously on its servers in the US, and neither us or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

The information we process

We collect and process personal information for the purposes of providing property services, full details of which can be found at

The personal information we collect might include your name, address, email address, telephone numbers, IP address, and more sensitive data such as your bank account details, where these are necessary for the purposes of providing our services to you.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. If you make a payment to us by debit/credit card, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of card transactions

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site. When you are on a secure page, a lock icon will appear on either the top or the bottom of web browsers.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Recipients of personal information

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

We may provide contractors with your name, address and telephone number for the purposes of contacting you - for example to arrange property repairs and maintenance. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure, to delete it once it is no longer required and not to use it for other purposes.

We have formal contracts in place for the software systems that we use to process information, principally:-

We may also process your data on other systems, as required to deliver our service to you.

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

Retention period

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We are required to comply with statutory obligations such as UK tax law, so we will keep your personal information for a minimum of 7 years after which time it will be destroyed.

Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this. You can unsubscribe at any time via phone, email or our website.

Your choices

You have a choice about whether or not you wish to receive information from us.

If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us:-

    • in writing to Balfours LLP, Market House, Market Street, Craven Arms SY7 9NN
    • by telephone on 01743 241181
    • by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
    • through our website

Your rights

If at any point you believe the information we process on you is incorrect, you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Partnership Secretary who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Monday, 24 July 2017 11:12

Anti-Money Laundering

Proving your identity and ownership of a property

The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, more commonly referred to as the 4th Money Laundering Directive, came into force in the UK in June 2017. These regulations supersede the Money Laundering Regulations 2007 and subsequent amendments.

As with all Estate Agents, Balfours is subject to these regulations. This means that we have to obtain and hold identification and proof of address for all clients, both purchaser and vendor. Additionally, we are also required to establish whether there are any beneficial owners on whose behalf the transaction or activity is taking place, hence, we would request you to identify anyone who you would consider to be a beneficial owner. Where appropriate, the source or destination of funds may also be requested. Without this information, we will be unable to proceed with any work on your behalf.

We require sight of all original documents. We require one document from List A and one recent document from List B dated within the past 3 months. In the absence of photo ID for List A we can accept a birth certificate. Certified copies of the below can be accepted from your solicitor. Subject to your individual circumstances, Balfours may liaise with you for further documentation.

Clients (Vendors) and Purchasers


  • Current signed passport
  • Valid UK driving licence
  • Firearms certificate
  • National identity card


  • Utility bill
      • Mobile phone bills not accepted
      • Bills from online accounts not accepted
      • If all accounts are online, they must request a bank statement to be posted to their address
      • Council tax bills are only valid up to 3 months from the date of issue
  • Mortgage statement
  • Bank / building society statement
  • Valid UK driving licence (if not used for List A as ID)
  • State pension benefits book
  • Home or motor insurance certificate
  • Current local authority tax bill / tenancy agreement
  • Solicitors letter confirming house purchased/ land registration
  • NHS Medical card


We will require the following:

  • Confirmation in writing from the solicitor if they have given the instruction to market the property
  • Grant of Probate (if a will was left) or Letter of Administration (if no will left)
  • Individual identity evidence from List A & B for the representatives (either executors or administrators)

UK Company

We will require the following:

  • Certificate of Incorporation
  • Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company

Offshore Company

We will require the following:

  • Certificate of Incorporation
  • Latest Annual return with details of current company officers, Share Certificate (s) showing the ultimate beneficial owner
    • If the shares are owned by another company, repeat steps above for the holding company
    • Individual identity evidence from List A and B for all individuals or entities with 25% or more of the shares or voting rights in the company


If you are acting as a Representative of a Trust we require the following:

  • Trust deed
  • List of trustees
  • List of beneficiaries
  • Individual identity evidence from List A & B for all individuals with a vested interest in 25% or more of the capital and/or those who exercise control over the Trust
Friday, 10 February 2017 00:00

Minsterley, Shropshire

An extended three bedroom property situated in the popular village of Minsterley offered with no upward chain.

Thursday, 09 February 2017 00:00

Pretty market town with superfast broadband

Imagine a home with 80mb fibre broadband speed; it’s a treat many of us can only hope for. However for 15 year old, five bedroom, Barrow House, a relatively new kid on the block at Hunter’s Gate, Much Wenlock, 80mb broadband is a reality.

On the market with Balfours, this traditionally designed home is young enough to be fresh and contemporary, while enhanced by features including a traditional fireplace – with gas flame – cosy, clean and instant.

The spacious entrance hall provides access to each of the reception rooms. A study and dining room are found at the front of the house, while the kitchen and sitting room, with conservatory overlooking the private garden. Off from the fitted kitchen is a utility which also has external access.

The first and second floor provides a master bedroom with dressing room and en-suite; an en-suite guest bedroom and three additional bedrooms, plus a family bathroom.

Barrow House includes a double garage set back on the driveway which can accommodate several cars. The garden to the front is framed by a pretty local stone wall, while the rear garden is enclosed by a substantial brick wall.

Says Balfours’ agent, Duncan Scobie, “Not only is this a delightful and well-presented property, but it is situated in the popular pretty market town of Much Wenlock, with an excellent community infrastructure, including primary and secondary schools, renowned butcher and much more.

“It is also perfectly situated to serve the major towns of Shrewsbury, Bridgnorth and Telford all being within a very easy commute. And of course, to whether the family are streaming, or you don’t want to commute to the office, you can rely on a superfast broadband connection.”

Barrow House is marketed with a guide price of £500,000, for more information call Duncan Scobie on 01743 353511.

Barrow main

Barrow consevatory

barrow house bedroom

Barrow bedroom

February 2017 has seen the supply of prospective rural properties to the market suddenly switch on.

However, there remains a significant in-balance between the numbers of good houses in rural and semi-rural locations coming to the market, compared to the number of prospective buyers, says Duncan Scobie of Balfours. He says: “The number of registered cash buyers and those in rented accommodation currently house hunting and able to proceed outweighs rural properties on the market.

“We are starting to see home buyers and vendors with an appetite to both view properties and to have their properties valued; their objective is to launch to the market as soon as possible. Since the calendar turned from January to February it has been as if a tap has been switched on,” he adds.

He observes a big difference compared to the town property market where the phones began ringing from the beginning of January. “This month the floodgates have opened with the diary full of valuations for rural and semi-rural properties, which is very positive. “

As a result of this certain properties on Balfours books are now receiving multiple offers on them. “There is a trend that buyers want to buy a property ready to move into and that they are draft free and well-presented which perhaps was not the case a few years ago.  Those buyers, who do want a project, are in a mind-set that the price must reflect work to be done – and certainly this is more of a buyers’ market.”

He concludes: “Prospective vendors are pleasantly surprised; the supply and demand of good rural and semi-rural properties is promising a very favourable early spring market.”

Today leaving school at 16 is a brave and some might say short-sighted move. However Nathan Baker, now 20 years old, has proved a career path that not only offers great prospects, but also a positive bank balance, with no University debts.

Nathan was offered a job with land agents Balfours, in its accounts department linked to an apprenticeship with Herefordshire and Ludlow Colleges. Four years on the job studying came to fruition last autumn in a double graduation ceremony at Hereford Cathedral where he achieved an Association of Accounting Technicians (AAT) and Business Skills, level four.

Now taking a gap period from four years studying, Nathan continues to enjoy the challenges within Balfours accounts team. “It is really rewarding when we are working on big projects and year end is always full of interesting challenges,” he reflects.

While enjoying a period of consolidation, he is already researching the prospect of embarking on his ACCA (Association of Chartered Certified Accounts) which is practice audit/tax accounting. He says: “It has been a new challenge, moving from Balfours Craven Arms office, to the Shrewsbury office at Oxon Business Park. There are a number of us all undertaking part-time studies alongside our work, which is motivating and means there is always someone to help with accounting conundrums.”

Nathan modestly omits to mention that not only has he graduated, but he has received promotion within Balfours’ growing business.

Monday, 06 February 2017 00:00

Residential property market on the move

Sales have completed and exchanged on a variety of residential properties raising the bar on the bleak month of January at Balfours.

Among the transactions is The Mount, a three bedroom Edwardian home located in the popular village of Minsterley, ten miles west of Shrewsbury and marketed with a guide price of £320,000.

Agent, Tim Main says: “The property had many period features, with the jewel in the crown being the very generously sized kitchen breakfast room.”

Also recently completed is Laburnum Cottage, a two bedroom property just over the border at Eccleshall, Staffordshire. This pretty retreat is in the rural hamlet of Offley Hay, which is neither isolated nor overly busy. Balfours were marketing Laburnum Cottage with a guide price of £240,000.

Two properties in Wales, Lodge Park, a five bedroom house dating back to the 17th century, and 16th century, Upper Tregodfa have completed and exchanged respectively.

Lodge Park, situated between Machynlleth and Aberystwyth, comprised of the main house, together with three cottages set in six acres, with a guide price of £850,000. Upper Tregodfa, a stone farmhouse with significant character, five bedrooms and 2.5 acres was offered with a guide of £400,000.

Tim Main comments: “The market is stirring quite significantly; while people have been unsure of the political climate property prices have remained sustainable and positive. As a result residential vendors and buyers alike now want to progress with their own game plan and make the most of favourable conditions in the property market.”

Friday, 03 February 2017 00:00

Highly desirable cloistered convenience

A well-presented four bedroom dormer bungalow situated in a quiet and private cul-de-sac, west of Shrewsbury is on the market with Balfours

Two Aspen Grove is situated some two miles from Shrewsbury town centre and one mile away from Radbrook Green’s comprehensive amenities. Shropshire’s county town not only offers fine dining, theatre, but also shops and an excellent selection of state and private schools.

Accommodation comprises a large reception hall, a living room which is bathed in light, with glazing to three aspects, including patio doors to the rear garden. The kitchen is well designed offering excellent space; adjacent are the dining room and conservatory. Also from the kitchen there is access to the garage and utility room.

The master bedroom with en-suite and a second bedroom are to be found off the reception hall, where stairs lead to the second floor with two further bedrooms a family bathroom and study.

Balfours town sales manager, Alistair Hilton, comments: “Two Aspen Grove boasts a cloistered setting with a wraparound garden. The accommodation is well presented and very flexible, perhaps most important is its convenience to Shrewsbury and local facilities, which makes it a very desirable location.”

Two Aspen Grove, Shrewsbury is marketed with a guide price of £495,000, for more information call Alistair Hilton on 01743 353511.

Please click here for further details.


Aspen main

Aspen 8

Aspen conservation

Aspen garden

Aspen kitchen

Aspen living

Aspen master bed

Aspen reception hall

Friday, 03 February 2017 00:00

Eccleshall, Stafford


Two bed cottage in rural hamlet set in 0.26 (.11 ha)acre plot with fields to the rear.

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