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Friday, 19 December 2014 00:00

Information for Landlords


If you have not let a property before or even if it is something you do all the time, Balfours are here to help you all the way. Here is our simplified step by step guide to letting your property.


  • We all want to let our property for the best possible price in the quickest attainable time.
  • Balfours offer free market appraisals with honest, straight forward advice in their mission to achieve this.


  • The highest valuation is not all it takes to choose the right letting agent.
  • It is very hard not to fall for pound signs sometimes!
  • There are many factors involved which should include evidence that they have let similar properties, an understanding of the area, combined with some good old fashioned service all contribute to instructing the correct agent.
  • Rigorous, experienced and qualified letting agents are a must. Balfours are members of RICS, ARLA, NAEA, National Landlords Association, National Approved Lettings Scheme, NGPP and the Property Ombudsman.


  • How involved do you want to be with the tenancy?
  • Are you up to date with current legislation?
  • Would you know how to solve a potential problem should one arise?
  • We can be as involved as you would like us to be, carrying out regular inspections and monitoring rental income giving you peace of mind that your property is in good hands.


  • There are some important pieces of legislation you will need to comply with before your property can be successfully let.
  • If your property has gas then a gas safety certificate will be required to ensure all gas appliances (including the boiler) are safe to use. This needs to be carried out by a Gas Safe engineer and we can arrange this for you. This certificate will last for 12 months.
  • As of 1st October 2008 all let properties are required to have an Energy Performance Certificate (unless the property is listed). This will need to be completed before we can commence marketing.
  • Whilst legislation does not dictate the need for an electrical check on the property we would recommend this as best practice.
  • Having an oil boiler service carried out on an annual basis is also a good idea to ensure it is working properly and to rectify any problems before they become too expensive or damaging.


  • This is key. Present your property to your best ability.
  • A shiny front door, sparkling windows, hedges and grass that have been cut all help draw in a potential tenant.
  • A clean tidy and uncluttered home with all the light bulbs working help to emphasise that the property has been well looked after and will encourage a tenant to do so in future.
  • This will also reinforce to the tenant that issues are dealt with in a timely and effective manner which will provide them with peace of mind should any arise during their tenancy.


  • Dressing your property can help a tenant to visualise how their own furniture will fit in the property.
  • Demand in this area is much higher for unfurnished properties.
  • If you need to rent your property furnished your soft furnishings must comply with The Furniture & Furnishings (Fire) (Safety) Regulations 1988.
  • The more flexible you can be, the more tenants you will appeal to!


  • We would recommend your property is launched to the market approximately 6 weeks prior to being available.
  • Balfours draw up particulars with photographs to enhance your property. Floor plans are a useful tool to help market your property.
  • It’s all about maximum exposure! Your property will be advertised on our dedicated Balfours website, Rightmove, and
  • We arrange personal marketing schedules for each property which include advertising in local press such as the Shropshire Magazine and Shrewsbury Chronicle. We also advertise in regional press such as the Birmingham Express and nationals such as Country Life.
  • We offer an accompanied viewing service should you prefer us to handle the viewings for you.
  • After every viewing we always provide feedback be it positive or negative.
  • Communication is key.


  • Once we have an interested party we will ask them to complete an application form.
  • We employ a one stop referencing agency to carry out credit checks and seek employment and landlord references.
  • It is a good idea to meet applicants before accepting their application.


  • When the referencing process is complete and you are happy to proceed we will draw up your agreement.
  • The standard agreement used is an Assured Shorthold Tenancy Agreement under provision of the Housing Act 1988 but other agreements are available. We will discuss which is the most appropriate for your situation.
  • The minimum length of term for the agreement will be 6 months.
  • We are happy to include any additional clauses which may be relevant to your property and situation, provided they comply with current legislation.


  • We always recommend holding a deposit for the tenancy which is normally equivalent to 2 months rent.
  • This can be used at the end of the tenancy to cover non payment of rent, damages to the property, cleaning, gardening or any other works required to bring the property back to the condition it was let in (allowing for fair wear and tear.)
  • The deposit will need to be protected by a government approved scheme.
  • Balfours are registered members of the Tenancy Deposit Service and use them to protect deposits.
  • You and your tenants will be provided with a copy of the Prescribed Information and a certificate showing the deposit has been protected and complies with current legislation.


  • Prior to moving in we recommend a thorough inventory is carried out and we can arrange for this to be completed on your behalf.
  • The inventory should include a good written description supported by digital, date stamped photographs.
  • Once all paperwork has been signed and monies received then the tenants will be issued with the keys.
  • If you have chosen to manage the property yourself, we will provide your new tenants with your contact details and hope the tenancy runs smoothly for you both.
Friday, 19 December 2014 00:00


‘My husband and I wish to thank you for finding us such a lovely home. Being the first time we have ever rented we are settling in very well. We were extremely pleased with how you handled the letting of the property.’

‘My wife and I have had dealings with numerous agents over the years and have found your company to be the best we have dealt with. You always responded to any questions we had promptly and exuded a professionalism in your dealings with us.’

‘A quick line to thank you for your part in finding us somewhere to live – again! We all really appreciate it. The property is great and it’s a nice setting, perfect for the animals.’

‘I just wanted to say thank you for your extremely high service standards and the patience and understanding you have shown – it is very much appreciated and a credit to your company.’

‘Thank you so much for all of your help and being so efficient. I would recommend Balfours to anybody wishing to let their property.’

‘Thank you for all your support over the last few weeks. We love our new home so much and also hope our new tenants will be very happy in our old home.’

‘Super agents to deal with and we have passed you on to several people.’

‘Thank you for your consistent helpfulness throughout this whole process, it has made the relocating process much smoother and less stressful.’

‘I always found you very informative and helpful.’

‘You have been fabulous to work with and we have always admired your professional and calm manner. Thank you for all your help and support, it's been a pleasure doing business with you.’

‘Many thanks for your very professional advice and kind assistance in the past. We have been very pleased with your service.’

‘Thank you so kindly for the kind, warm professional service that enabled us to enjoy a very comfortable home for our year in Shrewsbury. It made a big difference to us a family and we shall always be grateful for that experience and the memories we treasure of that year. We were very sorry to leave but hope to return to our hometown one day in the future.’

Friday, 19 December 2014 00:00

Why choose us?

Why Choose Balfours? 

Balfours’ reputation and success are based on matching and exceeding our clients' expectations. We have a thorough understanding of the local market and provide a bespoke residential lettings service that meets the requirements of each client. Balfours prides itself as an exclusive lettings agency offering a truly individual service to both landlord and tenant. Contact the Balfours Lettings team at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01743 277069.

Our Commitment to You 

Our commitment is to give you a professional and personal service with regular updates during the renting process. Communication is of paramount importance to us.

Our Attention to Detail 

We know how best to bring a property to the lettings market, how to present it and how to find the right tenant through an in depth and thorough referencing procedure. We understand the importance of finding the ‘right’ tenant.


We are only as good as our people. That’s why our lettings team love what they do. Our lettings team have expert knowledge and experience within Shropshire and surrounding counties enabling us to advise and give you the best service possible.

Web Exposure

Your property will be marketed on Rightmove, and of course our own website. View a list of current rental properties.


A full marketing campaign gives one the confidence that all opportunities have been explored and we can tailor this to your personal wishes.


Advertising will be in a selection of local papers and magazines. All our advertisements will appear in colour.

Editorial and PR

If applicable we are able to issue press releases when the property is launched. We will work with you to draft this release to include some history of the property, or people who have occupied it previously and any other interesting stories.

The release will be circulated to local and regional property editors. We also maintain strong links to national property editors and will look to promote your property wherever appropriate

To Let Board

We are very open about To Let boards - some people like to have one and others don’t. We do find that sometimes even just an arrow board is helpful especially if it is a rural property and hard to find.

Codes of Conduct

We choose to be answerable to leading professional bodies, not all letting agents want to be accountable for their actions. We like to maintain the highest professional standards by conforming to the guidelines of the industry's leading organisations. It's a clear sign you're dealing with a thoroughly reputable and respected agent.

Balfours Applicants

Detailed information of the property will be immediately forwarded to all those applicants who are registered with Balfours looking for similar properties and viewings will be arranged as soon as is mutually convenient.


Balfours understand the importance of peace of mind and we strive to ensure you have this throughout the tenancy. We use the largest referencing company in the UK who have over 20 years experience and they will seek landlords and employment references on your potential tenants. They will also carry out credit checks to provide you with background on applicant’s credit history so you can be comfortable that your potential tenants have not experienced financial difficulties in the past.  


We are pleased to be able to offer you a fully comprehensive management service enabling you to rest assured that your property is in good hands.
Our full management service proves to be our most popular package as we become the first port of call for the tenant if there are any issues the following aspects are also included:

  • Regular property inspections
  • Organising repairs and maintenance
  • Monitoring rent collection
  • Legal advice
  • Rent Reviews
  • Ensuring your property and appliances comply with legislative requirements
  • Negotiating deposit returns at the end of the tenancy


Keeping on top of changes to legislation is very important if you are considering becoming a landlord. Key areas of concern relate to:

  • Deposit regulations
  • Serving of notices
  • Energy Performance requirements
  • Utilities – i.e. gas, electricity, oil and water
  • Obligations of landlords and tenants

If you would like help or advice regarding current or changing regulations then contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Friday, 19 December 2014 00:00

Area Guide

Shropshire’s claim to fame is that it is the largest landlocked county in England and no one knows where it is! From the rolling Shropshire Hills in the south to the plains and Mere’s in the north, the county has something for everyone.

It is a fantastic combination of idyllic country life with the hustle and bustle of its lively and sometimes sophisticated towns. If it’s fresh air you crave, Shropshire is the place for you. There are Shropshire hills to climb, gourmet restaurants in Ludlow, rivers throughout including the mighty River Severn which flows through the county town of Shrewsbury.

Shropshire is blessed with a fantastic selection of state and private schools. For a more comprehensive list of schools in the area please click here to look at the good schools guide.


In the heart of the county, Shrewsbury is a charming combination of cobbled streets, Georgian buildings, The Quarry Park complete with bandstand along the River Severn one could almost be transported back in time.  Steeped in history it is the birth place of Charles Darwin.   But then there are lively bars and restaurants, a good club scene, the theatre Severn,  Shrewsbury Football  & Rugby Clubs, outdoor concerts, a castle and more independent shops than anywhere else in the country, why live anywhere else?

Much Wenlock

Much Wenlock’s claim to fame is that it was the birthplace of the modern Olympic movement. This quintessentially English town has the beautiful Wenlock Priory, a weekly market, vintage shops and enticing galleries. In some peoples’ minds their main reason for visiting is A Ryan and Sons, the butchers.


Once visited, never forgotten.  Ludlow is a medieval town with fabulous restaurants, an eclectic selection of galleries; it is a foodies and shoppers’ delight.  In the centre of the town is a ruined castle and for those not interested in the aesthetic things in life one can always have a day out at the races.

Church Stretton

Nestled in the Shropshire Hills Church Stretton is situated in an area of outstanding natural beauty and is a haven for walkers and anyone who enjoys all manner of outdoor activities.  Nicknamed little Switzerland this pretty town is close to Acton Scott, the Victorian working farm.


Rising 110 feet upwards the high and low towns of Bridgnorth are separated by the River Severn.  For those not keen on walking up the ancient flight of steps there is England’s oldest and steepest inland Funicular railway.  Many of the sixteenth and seventeenth century houses still remain surrounding the castle and churches of the high town. 


To the North West of the county near the border with Wales there are good transport links to Chester and the North.  There is an active classical music scene, Chirk Castle, Offa’s Dyke and for train enthusiasts the Llangollen steam train is close by.  For those who prefer a more relaxed pace of life a trip on a narrow boat on the Llangollen Canal is a must.


Bordering Shropshire to the south is the equally beautiful Herefordshire.

Hereford is like Shrewsbury, being the centre of the county and is on the River Wye. A traffic free city centre makes it easy for visitors to roam around and enjoy its delights including the spectacular cathedral. If its fruit and veg you like this is the place for you. Well known for its cider, there’s even a cider museum and it’s the HQ of Tyrells crisps. Close to Hay on Wye, it’s a book lover’s paradise and a fabulous place to live.


Bordering the north-east of Shropshire is one of the busier parts of the Midlands, Staffordshire. From the suburbs of Wolverhampton in the south of the county, to Cannock Chase leading to the bottom of the Peak District in the North, there is always something happening. Staffordshire is home to the famous Alton Towers Theme Park, as well as Brewery's, Pottery's and more - scattered with lots of little villages Staffordshire provides a wonderful sense of community.


Friday, 19 December 2014 00:00

The Lettings Team

Charlotte George Head of Lettings +
Balfours, Shrewsbury
01743 277069
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Charlotte lives in Shrewsbury town and has over eight years experience in the Shropshire and Shrewsbury lettings market. Charlotte has gained her letting qualifications and is a Member of ARLA.
Tracy Gregory Lettings Manager +
Balfours, Shrewsbury
01743 277069
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Tracy came from a legal background and after working in house sales, has been with Balfours since 1996. Tracy oversees the running of the Lettings Department and is a Fellow of ARLA and the NAEA.
Leanne Taylor Lettings Administrator/Negotiator +
Balfours, Shrewsbury
01743 277069
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Leanne joined Balfours at the end of November 2016 and has quickly settled into the team.
Bryony Davenport Trainee Lettings Administrator/Negotiator +
Balfours, Shrewsbury
01743 277069
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In September 2017 Balfours Letting Department welcomed Bryony Davenport to their team as a Trainee Negotiator & Administrator. Bryony grew up on the North Wales/ Shropshire border and has recently graduated with a 1st class honours degree. She is a very welcome addition to the team with her positive and enthusiastic outlook and enjoys exploring the Shropshire and Welsh hills in her spare time.
Jayne Tart Residential Lettings Consultant +
Balfours, Shrewsbury
01743 277069
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Jayne is Shropshire born and lives close to Bridgnorth, having a wealth of local knowledge. Jayne has worked in property since the early 1990’s.

Thursday, 18 December 2014 00:00

Contact Balfours

Contact Balfours
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Thursday, 18 December 2014 00:00

Find out what your property is worth

We would be happy to visit you at your property to carry out a free, no obligation market appraisal and provide advice on appropriate rental figures, necessary renovations and legislative requirements.

Tuesday, 16 December 2014 00:00

Request Lettings Valuation

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Monday, 15 December 2014 00:00

Request Sales Valuation

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Thursday, 11 December 2014 00:00

Property Management

We are pleased to be able to offer you a fully comprehensive management service enabling you to rest assured that your property is in good hands.

Our full management service proves to be our most popular package as we become the first port of call for the tenant if there are any issues. The following aspects are also included:

Regular property inspections

The first inspection will be carried out 3 months after the commencement date and will usually be every 6 months thereafter unless there is an issue that requires special attention. We will check every room of the property to ensure it is being well looked after and we find this is a good opportunity for a tenant to raise any concerns they may have. It also provides us with a good indication as to how well the tenant is settling in and enables us to ascertain whether they are likely to become long term tenants.

Organising repairs and maintenance

Every property will require some work to be carried out at some point and once we have been notified by the tenant we will contact you immediately. Carrying out repairs quickly is as important for you as it is for the tenant. After all, repairs caught early can save money. We will use contractors that we know and trust or you can choose your own if you prefer.

Monitoring rent collection

When we manage a property we set up a standing order with the tenants which enables us to closely monitor rental payments. This will help us to pay any invoices (from contractors etc) on your behalf if required. Our management fee is deducted from the rental payment and then the remainder is sent directly to your bank with a monthly statement forwarded to you for your records.

Legal advice

We are happy to discuss any clauses in your tenancy agreement, or changes in legislation, with you in further detail.

Rent Reviews

As a landlord you have the right to review the rental figure on an annual basis and we are happy to advise on this, however it is sometimes worth remembering that having a good tenant in a property can be more valuable than a few extra pounds each month.

Ensuring your property and appliances comply with legislative requirements

This involves us keeping up to date with changes to legislation and advising you accordingly. Where works are required to the property or appliances within we will discuss these with you and arrange for the works to be carried out.

Negotiating deposit returns at the end of the tenancy

Returning a deposit once a tenancy has come to an end can be a sensitive issue. As members of the TDS we can provide up to date advice on how to make a claim including calculating appropriate figures on your claim and seeking the necessary quotes. Should we not be able to reach an amicable agreement between you and your tenant then the Independent Case Examiner for the Tenancy Deposit Scheme will arbitrate your case. We will compile the evidence and submit a claim on your behalf.

However this is the worst case scenario and quite often we find the full deposit can be returned to the tenant who has left the property in excellent condition following a thorough inspection.