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Friday, 19 December 2014 00:00

Why choose us?

Why Choose Balfours? 

Balfours’ reputation and success are based on matching and exceeding our clients' expectations. We have a thorough understanding of the local market and provide a bespoke residential lettings service that meets the requirements of each client. Balfours prides itself as an exclusive lettings agency offering a truly individual service to both landlord and tenant. Contact the Balfours Lettings team at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01743 277069.

Our Commitment to You 

Our commitment is to give you a professional and personal service with regular updates during the renting process. Communication is of paramount importance to us.

Our Attention to Detail 

We know how best to bring a property to the lettings market, how to present it and how to find the right tenant through an in depth and thorough referencing procedure. We understand the importance of finding the ‘right’ tenant.

Knowledge 

We are only as good as our people. That’s why our lettings team love what they do. Our lettings team have expert knowledge and experience within Shropshire and surrounding counties enabling us to advise and give you the best service possible.

Web Exposure

Your property will be marketed on Rightmove, Onthemarket.com and of course our own website. View a list of current rental properties.

Marketing

A full marketing campaign gives one the confidence that all opportunities have been explored and we can tailor this to your personal wishes.

Advertising

Advertising will be in a selection of local papers and magazines. All our advertisements will appear in colour.

Editorial and PR

If applicable we are able to issue press releases when the property is launched. We will work with you to draft this release to include some history of the property, or people who have occupied it previously and any other interesting stories.

The release will be circulated to local and regional property editors. We also maintain strong links to national property editors and will look to promote your property wherever appropriate

To Let Board

We are very open about To Let boards - some people like to have one and others don’t. We do find that sometimes even just an arrow board is helpful especially if it is a rural property and hard to find.

Codes of Conduct

We choose to be answerable to leading professional bodies, not all letting agents want to be accountable for their actions. We like to maintain the highest professional standards by conforming to the guidelines of the industry's leading organisations. It's a clear sign you're dealing with a thoroughly reputable and respected agent.

Balfours Applicants

Detailed information of the property will be immediately forwarded to all those applicants who are registered with Balfours looking for similar properties and viewings will be arranged as soon as is mutually convenient.

Referencing

Balfours understand the importance of peace of mind and we strive to ensure you have this throughout the tenancy. We use the largest referencing company in the UK who have over 20 years experience and they will seek landlords and employment references on your potential tenants. They will also carry out credit checks to provide you with background on applicant’s credit history so you can be comfortable that your potential tenants have not experienced financial difficulties in the past.  

Management

We are pleased to be able to offer you a fully comprehensive management service enabling you to rest assured that your property is in good hands.
Our full management service proves to be our most popular package as we become the first port of call for the tenant if there are any issues the following aspects are also included:

  • Regular property inspections
  • Organising repairs and maintenance
  • Monitoring rent collection
  • Legal advice
  • Rent Reviews
  • Ensuring your property and appliances comply with legislative requirements
  • Negotiating deposit returns at the end of the tenancy

Legislation

Keeping on top of changes to legislation is very important if you are considering becoming a landlord. Key areas of concern relate to:

  • Deposit regulations
  • Serving of notices
  • Energy Performance requirements
  • Utilities – i.e. gas, electricity, oil and water
  • Obligations of landlords and tenants

If you would like help or advice regarding current or changing regulations then contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Friday, 19 December 2014 00:00

Area Guide

Shropshire’s claim to fame is that it is the largest landlocked county in England and no one knows where it is! From the rolling Shropshire Hills in the south to the plains and Mere’s in the north, the county has something for everyone.

It is a fantastic combination of idyllic country life with the hustle and bustle of its lively and sometimes sophisticated towns. If it’s fresh air you crave, Shropshire is the place for you. There are Shropshire hills to climb, gourmet restaurants in Ludlow, rivers throughout including the mighty River Severn which flows through the county town of Shrewsbury.

Shropshire is blessed with a fantastic selection of state and private schools. For a more comprehensive list of schools in the area please click here to look at the good schools guide.

Shrewsbury

In the heart of the county, Shrewsbury is a charming combination of cobbled streets, Georgian buildings, The Quarry Park complete with bandstand along the River Severn one could almost be transported back in time.  Steeped in history it is the birth place of Charles Darwin.   But then there are lively bars and restaurants, a good club scene, the theatre Severn,  Shrewsbury Football  & Rugby Clubs, outdoor concerts, a castle and more independent shops than anywhere else in the country, why live anywhere else?

Much Wenlock

Much Wenlock’s claim to fame is that it was the birthplace of the modern Olympic movement. This quintessentially English town has the beautiful Wenlock Priory, a weekly market, vintage shops and enticing galleries. In some peoples’ minds their main reason for visiting is A Ryan and Sons, the butchers.

Ludlow

Once visited, never forgotten.  Ludlow is a medieval town with fabulous restaurants, an eclectic selection of galleries; it is a foodies and shoppers’ delight.  In the centre of the town is a ruined castle and for those not interested in the aesthetic things in life one can always have a day out at the races.

Church Stretton

Nestled in the Shropshire Hills Church Stretton is situated in an area of outstanding natural beauty and is a haven for walkers and anyone who enjoys all manner of outdoor activities.  Nicknamed little Switzerland this pretty town is close to Acton Scott, the Victorian working farm.

Bridgnorth

Rising 110 feet upwards the high and low towns of Bridgnorth are separated by the River Severn.  For those not keen on walking up the ancient flight of steps there is England’s oldest and steepest inland Funicular railway.  Many of the sixteenth and seventeenth century houses still remain surrounding the castle and churches of the high town. 

Oswestry

To the North West of the county near the border with Wales there are good transport links to Chester and the North.  There is an active classical music scene, Chirk Castle, Offa’s Dyke and for train enthusiasts the Llangollen steam train is close by.  For those who prefer a more relaxed pace of life a trip on a narrow boat on the Llangollen Canal is a must.

Herefordshire

Bordering Shropshire to the south is the equally beautiful Herefordshire.

Hereford is like Shrewsbury, being the centre of the county and is on the River Wye. A traffic free city centre makes it easy for visitors to roam around and enjoy its delights including the spectacular cathedral. If its fruit and veg you like this is the place for you. Well known for its cider, there’s even a cider museum and it’s the HQ of Tyrells crisps. Close to Hay on Wye, it’s a book lover’s paradise and a fabulous place to live.

Staffordshire

Bordering the north-east of Shropshire is one of the busier parts of the Midlands, Staffordshire. From the suburbs of Wolverhampton in the south of the county, to Cannock Chase leading to the bottom of the Peak District in the North, there is always something happening. Staffordshire is home to the famous Alton Towers Theme Park, as well as Brewery's, Pottery's and more - scattered with lots of little villages Staffordshire provides a wonderful sense of community.

 

Friday, 19 December 2014 00:00

The Lettings Team

Charlotte George Head of Lettings +
Balfours, Shrewsbury
01743 277069
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Charlotte lives in Shrewsbury town and has over eight years experience in the Shropshire and Shrewsbury lettings market. Charlotte has gained her letting qualifications and is a Member of ARLA.
Leanne Taylor Lettings Administrator/Negotiator +
Balfours, Shrewsbury
01743 277069
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Leanne joined Balfours at the end of November 2016 and has quickly settled into the team.
Bryony Davenport Lettings Administrator/Negotiator +
Balfours, Shrewsbury
01743 277069
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In September 2017 Balfours Letting Department welcomed Bryony Davenport to their team as a Trainee Negotiator & Administrator. Bryony grew up on the North Wales/ Shropshire border and has recently graduated with a 1st class honours degree. She is a very welcome addition to the team with her positive and enthusiastic outlook and enjoys exploring the Shropshire and Welsh hills in her spare time.

Thursday, 18 December 2014 00:00

Contact Balfours

Contact Balfours
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  6. Any personal information that you submit via this form will be used for the purposes of processing your enquiry in accordance with our Privacy Policy. We may be required to contact you to do this. Your details will not be used for marketing purposes without your consent. We will not sell or pass on your contact details to third parties therefore you will not receive marketing from anyone else as a result of giving us consent to contact you. If you wish to consent, please do so below. You can withdraw your consent at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by actioning the unsubscribe link in the marketing emails.
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Thursday, 18 December 2014 00:00

Find out what your property is worth

We would be happy to visit you at your property to carry out a free, no obligation market appraisal and provide advice on appropriate rental figures, necessary renovations and legislative requirements.

Tuesday, 16 December 2014 00:00

Request Lettings Valuation

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  6. Any personal information that you submit via this form will be used for the purposes of processing your enquiry in accordance with our Privacy Policy. We may be required to contact you to do this. Your details will not be used for marketing purposes without your consent. We will not sell or pass on your contact details to third parties therefore you will not receive marketing from anyone else as a result of giving us consent to contact you. If you wish to consent, please do so below. You can withdraw your consent at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by actioning the unsubscribe link in the marketing emails.
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Monday, 15 December 2014 00:00

Request Sales Valuation

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  6. Any personal information that you submit via this form will be used for the purposes of processing your enquiry in accordance with our Privacy Policy. We may be required to contact you to do this. Your details will not be used for marketing purposes without your consent. We will not sell or pass on your contact details to third parties therefore you will not receive marketing from anyone else as a result of giving us consent to contact you. If you wish to consent, please do so below. You can withdraw your consent at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by actioning the unsubscribe link in the marketing emails.
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Thursday, 11 December 2014 00:00

Property Management

We are pleased to be able to offer you a fully comprehensive management service enabling you to rest assured that your property is in good hands.

Our full management service proves to be our most popular package as we become the first port of call for the tenant if there are any issues. The following aspects are also included:

Regular property inspections

The first inspection will be carried out 3 months after the commencement date and will usually be every 6 months thereafter unless there is an issue that requires special attention. We will check every room of the property to ensure it is being well looked after and we find this is a good opportunity for a tenant to raise any concerns they may have. It also provides us with a good indication as to how well the tenant is settling in and enables us to ascertain whether they are likely to become long term tenants.

Organising repairs and maintenance

Every property will require some work to be carried out at some point and once we have been notified by the tenant we will contact you immediately. Carrying out repairs quickly is as important for you as it is for the tenant. After all, repairs caught early can save money. We will use contractors that we know and trust or you can choose your own if you prefer.

Monitoring rent collection

When we manage a property we set up a standing order with the tenants which enables us to closely monitor rental payments. This will help us to pay any invoices (from contractors etc) on your behalf if required. Our management fee is deducted from the rental payment and then the remainder is sent directly to your bank with a monthly statement forwarded to you for your records.

Legal advice

We are happy to discuss any clauses in your tenancy agreement, or changes in legislation, with you in further detail.

Rent Reviews

As a landlord you have the right to review the rental figure on an annual basis and we are happy to advise on this, however it is sometimes worth remembering that having a good tenant in a property can be more valuable than a few extra pounds each month.

Ensuring your property and appliances comply with legislative requirements

This involves us keeping up to date with changes to legislation and advising you accordingly. Where works are required to the property or appliances within we will discuss these with you and arrange for the works to be carried out.

Negotiating deposit returns at the end of the tenancy

Returning a deposit once a tenancy has come to an end can be a sensitive issue. As members of the TDS we can provide up to date advice on how to make a claim including calculating appropriate figures on your claim and seeking the necessary quotes. Should we not be able to reach an amicable agreement between you and your tenant then the Independent Case Examiner for the Tenancy Deposit Scheme will arbitrate your case. We will compile the evidence and submit a claim on your behalf.

However this is the worst case scenario and quite often we find the full deposit can be returned to the tenant who has left the property in excellent condition following a thorough inspection.

Thursday, 11 December 2014 00:00

Tenants

Finding A Suitable Property

To view all of our properties that are currently available click here

You can register your interest in any of our properties or arrange to view a property here.

Applying For A Property

Once you have viewed a property and have decided you would like to make it your home, then you will need to complete an application form. You can download our application form here.

This form provides us with all the relevant information we need to be able to draw up your tenancy agreement.

Fees Payable

At the point of referencing you will be required to pay an administration fee of £200 to cover the cost of referencing and our time spent in processing your forms, negotiating your offer and drawing up the legal paperwork.

The first months rent in advance and a deposit (usually the equivalent to two months rent) will need to be paid prior to receiving the keys to your new home.

Your deposit will be protected by the Tenancy Deposit Scheme (unless your landlord is a member of a different scheme) and further information regarding deposit protection regulations can be found at their website.

For full details of our fees for Tenants, please refer to our Tenants fees information sheet.

Tenant's Obligations

As a tenant you are responsible for keeping the interior of the property clean and are expected to change light bulbs and replace batteries as well as pay for any material repair of any item which you have damaged.

Rent

  • You are responsible for ensuring your rent is paid on time and in full. It should preferably be paid by standing order.
  • You will be required to pay a deposit for your tenancy that will be protected by the TDS, unless your landlord is a member of a different scheme. This is only refundable after your tenancy has ended and you have vacated the property, provided that:
  • The landlord must be satisfied with the property before the deposit is refunded.

Deposit

  • Your rent has been paid up to date
  • All utility bills relating to the tenancy have been paid
  • The property has been well maintained and is returned to the same condition and cleanliness as it was at the start of the tenancy (allowing for fair wear and tear).
  • All items listed on the inventory are present, in the correct places and in good condition.

Faults & Repairs

If a fault becomes apparent at the property you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions. You should not instruct any contractors yourself as you will be liable for the cost.

Smoke/Fire & Carbon Monoxide Detectors

Where detectors are fitted in a property you are obliged to ensure they are checked regularly and kept in good working order, this is for the safety of you and your family. We recommend a daily check, however they must be checked at least once a week. If you become aware of a fault you must notify us immediately.

Mould/Condensation

It is important to ensure the property is adequately heated and ventilated throughout the duration of a tenancy to prevent the build up of mould and condensation.

Legionella

Legionnaire’s disease is a potentially fatal form of pneumonia, which can affect anybody. It is caused by inhaling small droplets of water from contaminated sources containing Legionella bacteria. Taking the following simple precautions will help you stay safe:

  • Flush through showers and taps for 10 minutes following a period of non-use (i.e. after you have been on holiday or when you first move into your new home)
  • Keep all shower heads and taps clean and free from build up of limescale, mould or algae growth (regular bleaching and descaling a least every 3 months will help sterilise and kill any bacteria)
  • Keep the hot water on your boiler system at a temperature of 60 degrees centigrade or greater – BEWARE OF SCALDING
  • Report any deposits such as rust or any unusual matter flowing from your water outlets

Leaving the Property for Long Periods of Time

If you are planning to be away from the property for more than two weeks at any one time you must inform us in writing as this may be in breach of the house insurance and we may need to take steps to protect the property.

During periods of severe weather we recommend you have the heating/water system drained down in order to avoid frozen/burst pipes as the damage this can cause is extreme and you could become liable for the cost if you haven’t taken preventative action.

Alternatively, if you choose to leave the heating on to help prevent this, we recommend a minimum of 15 degrees for 24 hours a day.

Further Information & Useful Links

We appreciate that moving home can be stressful time for all involved and we aim to ensure this process runs as smoothly as possible. If you do require any further information regarding this process please do not hesitate to contact us on 01743 277069.

Alternatively you can contact the Citizens Advice Bureau or your solicitor for further information regarding renting a property.

The Government have put together a useful guide to renting which can be downloaded here:

https://www.gov.uk/government/publications/how-to-rent/how-to-rent-the-checklist-for-renting-in-england

Thursday, 11 December 2014 00:00

Landlords

 An empty property is not only losing rental income but also becomes a liability. As soon as we are instructed on a property our aim is to find you a reliable tenant who will take care of the property and pay a market rent.

We know that our clients often do not want to be involved in the irritations of residential lettings so we also provide a property management service, keeping abreast of regulations so that our clients don’t have to.

It should be no surprise that Balfours is the largest residential lettings agent in Shropshire. We know how to position a property on the market and have invested in a state of the art web based lettings database that generates 80% of our enquiries. We know what our clients are looking for and we know how to provide it.

We manage over 2,500 residential properties and the rental prices in the areas we cover vary from £250 per calendar month up to £4,000 per calendar month. In a 12 month period we will be involved in the letting of over 500 residential properties.

CONSENTS TO LET

Once you have made the decision to rent out your property you must obtain the necessary consents from any other interested parties which may include the following:

Mortgage Company

If your property is subject to a mortgage or loan you must seek permission from the lender before entering into a tenancy agreement. It is your responsibility to arrange this and our Terms of Business request this is done prior to the marketing of your property.

Insurance

As the landlord and owner of the property, you remain responsible for insuring the building. We would advise you discuss this with your insurance company and would recommend that your cover is extended to cover kitchen and bathroom fittings and floor coverings. We are happy to discuss insurance policies with you in further detail.

Leasehold Property

If your property is leasehold (usually in apartment blocks) you may need to seek permission from the management company and/or other the freeholders. You will need to check your head lease for any specific clauses and ideally provide us with a copy so we can ensure all aspects are covered in your tenancy agreement.

Overseas Landlords

If you will be residing in another country (outside of the UK) for at least six months of any tax year then you will need to apply to HMRC to become a Non-Resident Landlord (NRL). You can complete the forms here.

The HMRC should then process your application and issue you with an NRL Certificate. Please note this will need to be done for each individual landlord of the property that will be living abroad so if it is jointly owned you will need separate applications.

Without an NRL certificate we are required to deduct basic rate tax from any rental income received and send this to HMRC on your behalf.

SAFETY REGULATIONS

Prior to letting your property you need to ensure that your property is safe to let. We are obviously happy to advise and assist where possible but the following is a handy guide which highlights issues to consider:

Gas Safety (Installations & Use) Regulations 1994 (as amended)

Where there is a gas supply to the property, whether it is mains, LPG or calor, you as the landlord are responsible for ensuring the gas appliances are safe. All gas appliances, fittings, pipework and installations need to be checked annually by a Gas Safe Registered engineer. Without a copy of your gas safety certificate then we cannot allow a tenancy to commence. If you have opted for your property to be managed by Balfours then we can arrange this for you each year when it becomes due.

Electrical Equipment (Safety Regulations)

In the event of an electrical incident at the property a landlord would need to be able to prove that the electrical supply and appliances are safe. We would therefore recommend an electrical inspection is carried out at the property and if you are leaving any electrical appliances at the property then these will need to be PAT Tested.

Furniture & Furnishings (Fire) (Safety) Regulations 1988 (as amended)

If you have chosen to rent out your property on a furnished basis then you will need to ensure the furniture complies with the Furniture & Furnishings (Fire) (Safety) Regulations 1988 (as amended). This relates to all soft furnishings in the property (not including carpets or curtains) and stipulates that any furniture of this type which is included within the tenancy must comply with the regulations and have a label to show this. If your furniture does not meet this criteria then it must be removed.

Smoke Detectors / Alarms

It is a legal requirement to have at least one smoke detector to each storey within the property. For newer properties (built after June 1992) smoke detectors must be mains wired with a battery back up.

Carbon Monoxide Alarms

It is a legal requirement to have a carbon monoxide alarm fitted to any room where there is a solid fuel burning combustion appliance. The carbon monoxide alarm must be checked and in proper working order the day the tenancy commences.

Heating Equipment Testing & Approval Scheme

Any fuel burning appliance that has been installed after October 2010 must comply with appropriate Building Regulations and must have been installed by a HETAS approved engineer. Under these regulations a carbon monoxide detector will also have to be installed.

For appliances installed prior to October 2010 there is no such requirement for certification from HETAS engineers but the landlords should be confident that such appliance is safe and we would advise fitting a carbon monoxide detector to ensure this.

Energy Performance Certificates

All properties that are available to rent must have an EPC unless they are listed. An EPC will last for 10 years and will need to be carried out by a Domestic Energy Assessor. We can arrange this on your behalf but please note that we will not be able to market your property without an EPC.

An EPC will record the energy efficiency and environmental impact of your property on a scale of A-G, A being the best and G the worst. The government are keen to improve the quality of homes in the UK and it has been proposed that if your property is in Band F or below you will not be able to rent it from 2018. An EPC will include a list of various recommended improvements for your property that you may wish to consider to improve its rating. If you wish to discuss this in further detail please do get in touch with us.

Our Fees

For information on our property letting and management services, please refer to our Landlords Fees information sheet.

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