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Thursday, 11 December 2014 00:00


Finding A Suitable Property

To view all of our properties that are currently available click here

You can register your interest in any of our properties or arrange to view a property here.

Applying For A Property

Once you have viewed a property and have decided you would like to make it your home, then you will need to complete an application form. You can download our application form here.

This form provides us with all the relevant information we need to be able to draw up your tenancy agreement.

Fees Payable

At the point of referencing you will be required to pay an administration fee of £200 to cover the cost of referencing and our time spent in processing your forms, negotiating your offer and drawing up the legal paperwork.

The first months rent in advance and a deposit (usually the equivalent to two months rent) will need to be paid prior to receiving the keys to your new home.

Your deposit will be protected by the Tenancy Deposit Scheme (unless your landlord is a member of a different scheme) and further information regarding deposit protection regulations can be found at their website.

For full details of our fees for Tenants, please refer to our Tenants fees information sheet.

Tenant's Obligations

As a tenant you are responsible for keeping the interior of the property clean and are expected to change light bulbs and replace batteries as well as pay for any material repair of any item which you have damaged.


  • You are responsible for ensuring your rent is paid on time and in full. It should preferably be paid by standing order.
  • You will be required to pay a deposit for your tenancy that will be protected by the TDS, unless your landlord is a member of a different scheme. This is only refundable after your tenancy has ended and you have vacated the property, provided that:
  • The landlord must be satisfied with the property before the deposit is refunded.


  • Your rent has been paid up to date
  • All utility bills relating to the tenancy have been paid
  • The property has been well maintained and is returned to the same condition and cleanliness as it was at the start of the tenancy (allowing for fair wear and tear).
  • All items listed on the inventory are present, in the correct places and in good condition.

Faults & Repairs

If a fault becomes apparent at the property you must inform us immediately. Failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions. You should not instruct any contractors yourself as you will be liable for the cost.

Smoke/Fire & Carbon Monoxide Detectors

Where detectors are fitted in a property you are obliged to ensure they are checked regularly and kept in good working order, this is for the safety of you and your family. We recommend a daily check, however they must be checked at least once a week. If you become aware of a fault you must notify us immediately.


It is important to ensure the property is adequately heated and ventilated throughout the duration of a tenancy to prevent the build up of mould and condensation.


Legionnaire’s disease is a potentially fatal form of pneumonia, which can affect anybody. It is caused by inhaling small droplets of water from contaminated sources containing Legionella bacteria. Taking the following simple precautions will help you stay safe:

  • Flush through showers and taps for 10 minutes following a period of non-use (i.e. after you have been on holiday or when you first move into your new home)
  • Keep all shower heads and taps clean and free from build up of limescale, mould or algae growth (regular bleaching and descaling a least every 3 months will help sterilise and kill any bacteria)
  • Keep the hot water on your boiler system at a temperature of 60 degrees centigrade or greater – BEWARE OF SCALDING
  • Report any deposits such as rust or any unusual matter flowing from your water outlets

Leaving the Property for Long Periods of Time

If you are planning to be away from the property for more than two weeks at any one time you must inform us in writing as this may be in breach of the house insurance and we may need to take steps to protect the property.

During periods of severe weather we recommend you have the heating/water system drained down in order to avoid frozen/burst pipes as the damage this can cause is extreme and you could become liable for the cost if you haven’t taken preventative action.

Alternatively, if you choose to leave the heating on to help prevent this, we recommend a minimum of 15 degrees for 24 hours a day.

Further Information & Useful Links

We appreciate that moving home can be stressful time for all involved and we aim to ensure this process runs as smoothly as possible. If you do require any further information regarding this process please do not hesitate to contact us on 01743 277069.

Alternatively you can contact the Citizens Advice Bureau or your solicitor for further information regarding renting a property.

The Government have put together a useful guide to renting which can be downloaded here:

Thursday, 11 December 2014 00:00


 An empty property is not only losing rental income but also becomes a liability. As soon as we are instructed on a property our aim is to find you a reliable tenant who will take care of the property and pay a market rent.

We know that our clients often do not want to be involved in the irritations of residential lettings so we also provide a property management service, keeping abreast of regulations so that our clients don’t have to.

It should be no surprise that Balfours is the largest residential lettings agent in Shropshire. We know how to position a property on the market and have invested in a state of the art web based lettings database that generates 80% of our enquiries. We know what our clients are looking for and we know how to provide it.

We manage over 2,500 residential properties and the rental prices in the areas we cover vary from £250 per calendar month up to £4,000 per calendar month. In a 12 month period we will be involved in the letting of over 500 residential properties.


Once you have made the decision to rent out your property you must obtain the necessary consents from any other interested parties which may include the following:

Mortgage Company

If your property is subject to a mortgage or loan you must seek permission from the lender before entering into a tenancy agreement. It is your responsibility to arrange this and our Terms of Business request this is done prior to the marketing of your property.


As the landlord and owner of the property, you remain responsible for insuring the building. We would advise you discuss this with your insurance company and would recommend that your cover is extended to cover kitchen and bathroom fittings and floor coverings. We are happy to discuss insurance policies with you in further detail.

Leasehold Property

If your property is leasehold (usually in apartment blocks) you may need to seek permission from the management company and/or other the freeholders. You will need to check your head lease for any specific clauses and ideally provide us with a copy so we can ensure all aspects are covered in your tenancy agreement.

Overseas Landlords

If you will be residing in another country (outside of the UK) for at least six months of any tax year then you will need to apply to HMRC to become a Non-Resident Landlord (NRL). You can complete the forms here.

The HMRC should then process your application and issue you with an NRL Certificate. Please note this will need to be done for each individual landlord of the property that will be living abroad so if it is jointly owned you will need separate applications.

Without an NRL certificate we are required to deduct basic rate tax from any rental income received and send this to HMRC on your behalf.


Prior to letting your property you need to ensure that your property is safe to let. We are obviously happy to advise and assist where possible but the following is a handy guide which highlights issues to consider:

Gas Safety (Installations & Use) Regulations 1994 (as amended)

Where there is a gas supply to the property, whether it is mains, LPG or calor, you as the landlord are responsible for ensuring the gas appliances are safe. All gas appliances, fittings, pipework and installations need to be checked annually by a Gas Safe Registered engineer. Without a copy of your gas safety certificate then we cannot allow a tenancy to commence. If you have opted for your property to be managed by Balfours then we can arrange this for you each year when it becomes due.

Electrical Equipment (Safety Regulations)

In the event of an electrical incident at the property a landlord would need to be able to prove that the electrical supply and appliances are safe. We would therefore recommend an electrical inspection is carried out at the property and if you are leaving any electrical appliances at the property then these will need to be PAT Tested.

Furniture & Furnishings (Fire) (Safety) Regulations 1988 (as amended)

If you have chosen to rent out your property on a furnished basis then you will need to ensure the furniture complies with the Furniture & Furnishings (Fire) (Safety) Regulations 1988 (as amended). This relates to all soft furnishings in the property (not including carpets or curtains) and stipulates that any furniture of this type which is included within the tenancy must comply with the regulations and have a label to show this. If your furniture does not meet this criteria then it must be removed.

Smoke Detectors / Alarms

It is a legal requirement to have at least one smoke detector to each storey within the property. For newer properties (built after June 1992) smoke detectors must be mains wired with a battery back up.

Carbon Monoxide Alarms

It is a legal requirement to have a carbon monoxide alarm fitted to any room where there is a solid fuel burning combustion appliance. The carbon monoxide alarm must be checked and in proper working order the day the tenancy commences.

Heating Equipment Testing & Approval Scheme

Any fuel burning appliance that has been installed after October 2010 must comply with appropriate Building Regulations and must have been installed by a HETAS approved engineer. Under these regulations a carbon monoxide detector will also have to be installed.

For appliances installed prior to October 2010 there is no such requirement for certification from HETAS engineers but the landlords should be confident that such appliance is safe and we would advise fitting a carbon monoxide detector to ensure this.

Energy Performance Certificates

All properties that are available to rent must have an EPC unless they are listed. An EPC will last for 10 years and will need to be carried out by a Domestic Energy Assessor. We can arrange this on your behalf but please note that we will not be able to market your property without an EPC.

An EPC will record the energy efficiency and environmental impact of your property on a scale of A-G, A being the best and G the worst. The government are keen to improve the quality of homes in the UK and it has been proposed that if your property is in Band F or below you will not be able to rent it from 2018. An EPC will include a list of various recommended improvements for your property that you may wish to consider to improve its rating. If you wish to discuss this in further detail please do get in touch with us.

Our Fees

For information on our property letting and management services, please refer to our Landlords Fees information sheet.

Friday, 28 November 2014 00:00


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Friday, 28 November 2014 00:00

Privacy and Cookies

Data protection and confidentiality

Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will never be passed on or sold to any third party.

Personal information and anonymity of our users

Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to our staff to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, we will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond our control.

We will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services.

As a condition of use of this site, all users must give permission for us to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by us is kept secure and no access to raw log files is given to any third party.

Use of cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP addresses anonymously on its servers in the US, and neither us or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

Friday, 28 November 2014 00:00

Terms & conditions

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Wednesday, 09 July 2014 00:00

Area Guide

Shropshire’s claim to fame is that it is the largest landlocked county in England and no one knows where it is! From the rolling Shropshire Hills in the south to the plains and Mere’s in the north, the county has something for everyone.

It is a fantastic combination of idyllic country life with the hustle and bustle of its lively and sometimes sophisticated towns. If it’s fresh air you crave, Shropshire is the place for you. There are Shropshire hills to climb, gourmet restaurants in Ludlow, rivers throughout including the mighty River Severn which flows through the county town of Shrewsbury.

Shropshire is blessed with a fantastic selection of state and private schools. For a more comprehensive list of schools in the area please click here to look at the good schools guide.


In the heart of the county, Shrewsbury is a charming combination of cobbled streets, Georgian buildings, The Quarry Park complete with bandstand along the River Severn one could almost be transported back in time.  Steeped in history it is the birth place of Charles Darwin.   But then there are lively bars and restaurants, a good club scene, the theatre Severn,  Shrewsbury Football  & Rugby Clubs, outdoor concerts, a castle and more independent shops than anywhere else in the country, why live anywhere else?

Much Wenlock

Much Wenlock’s claim to fame is that it was the birthplace of the modern Olympic movement. This quintessentially English town has the beautiful Wenlock Priory, a weekly market, vintage shops and enticing galleries. In some peoples’ minds their main reason for visiting is A Ryan and Sons, the butchers.


Once visited, never forgotten.  Ludlow is a medieval town with fabulous restaurants, an eclectic selection of galleries; it is a foodies and shoppers’ delight.  In the centre of the town is a ruined castle and for those not interested in the aesthetic things in life one can always have a day out at the races.

Church Stretton

Nestled in the Shropshire Hills Church Stretton is situated in an area of outstanding natural beauty and is a haven for walkers and anyone who enjoys all manner of outdoor activities.  Nicknamed little Switzerland this pretty town is close to Acton Scott, the Victorian working farm.


Rising 110 feet upwards the high and low towns of Bridgnorth are separated by the River Severn.  For those not keen on walking up the ancient flight of steps there is England’s oldest and steepest inland Funicular railway.  Many of the sixteenth and seventeenth century houses still remain surrounding the castle and churches of the high town. 


To the North West of the county near the border with Wales there are good transport links to Chester and the North.  There is an active classical music scene, Chirk Castle, Offa’s Dyke and for train enthusiasts the Llangollen steam train is close by.  For those who prefer a more relaxed pace of life a trip on a narrow boat on the Llangollen Canal is a must.


Bordering Shropshire is the equally beautiful Herefordshire.

Hereford is like Shrewsbury, being the centre of the county and is on the River Wye. A traffic free city centre makes it easy for visitors to roam around and enjoy its delights including the spectacular cathedral. If its fruit and veg you like this is the place for you. Well known for its cider, there’s even a cider museum and it’s the HQ of Tyrells crisps. Close to Hay on Wye, it’s a book lover’s paradise and a fabulous place to live.


Bordering the north-east of Shropshire is one of the busier parts of the Midlands, Staffordshire. From the suburbs of Wolverhampton in the south of the county, to Cannock Chase leading to the bottom of the Peak District in the North, there is always something happening. Staffordshire is home to the famous Alton Towers Theme Park, as well as Brewery's, Pottery's and more - scattered with lots of little villages Staffordshire provides a wonderful sense of community.

Wednesday, 09 July 2014 00:00

Property Buying Guide

Step by Step Guide to Buying a Property

Financing & Legal

  • We advise you to visit your Financial advisor or Mortgage broker to ensure you are able to get the borrowing you would like.
  • Instruct a solicitor.

Where do I want to live?

  • Before you starting searching it is good to know what you actually need and where you want to live.
  • Are you looking for a home? Downsizing? An investment? Some land?
  • Don’t be too narrow with your search criteria. Emotion and ‘the feel’ factor often take over in a house purchase. You may be shown a property that seems to have nothing on your wish list but just ‘feels’ right.
  • Research areas. Work out what is important to you. It could be transport, schools, active sports clubs or quiet country life.

Registering with Estate Agents

  • Register with
  • If you are a serious purchaser, it is imperative to build a relationship with an agent, such as Balfours, as our job is to match the right person with the right property.
  • It may be your ideal property is being quietly marketed and not advertised. Don’t always rely on the internet. Be the one to get the first call!
  • It is common practice to register with national property portals such as Rightmove and OnTheMarket.

Making an offer on A Property

  • Offer through the Agent subject to survey and contract.
  • Once the offer has been accepted notify your solicitor.
  • Check that the seller’s solicitor has also been instructed.
  • Contact your mortgage provider and book in a valuation and if needed, structural survey.
  • Ensure your solicitor is in funds to apply for local searches.
  • Chase your mortgage offer.
  • Put your solicitor in funds ready for exchange.

Exchange of contracts

  • All enquiries have been responded to.
  • Local searches have been received.
  • Mortgage has been approved and received.
  • A completion date has been agreed.
  • Your deposit has been received by the Seller’s solicitor.
  • You are ready to exchange.

Sales Completion

  • Completion is when the balance of the purchase price has been transferred from the Purchaser’s solicitor to the Seller’s solicitors account.
  • Your solicitor will call you when the money has cleared and informed the agent to release the keys.
  • Congratulations! You are now the owner of the property.


Visit our Sales homepage and use our filter tool to find the best property for you!


Wednesday, 09 July 2014 00:00

Property Selling Guide

Step by step guide to selling a property:

If you haven’t sold a property for a long time or even if it’s something you do all the time, Balfours are here to help you all the way. Here is our simplified step by step guide to selling your property.

Accurate Market Appraisal:

  • We all want to sell our property for the best possible price in the quickest attainable time.
  • Balfours offer free market appraisals with honest, straight forward advice in their mission to achieve this.

Choosing your estate agent

  • The highest market appraisal is not all it takes to choose the right estate agent.
  • It is very hard not to fall for pound signs sometimes!
  • There are many factors involved which should include evidence that they have sold similar properties, an understanding of the area, combined with some good old fashioned service all contribute to instructing the correct agent.
  • Rigorous and experienced sales people are a must.

Instructing a solicitor

  • The successful sale of your property can be reliant on an efficient and experienced solicitor.
  • To help avoid delays try and ensure this is done before you have started the marketing process.

Presenting your property for sale

  • This is key. It is all about first impressions and love at first sight.
  • Present your property to your best ability.
  • A shiny front door, sparkling windows, hedges and grass that have been cut all help draw in a potential purchaser.
  • We are not necessarily recommending baking bread as people walk through the front door but its all about “the feel.”
  • A clean tidy and uncluttered home with all your light bulbs working help to create an atmosphere of “I could live here.” Simple and effective.

Marketing your property for sale

  • It’s all about maximum exposure.
  • Balfours offer professional photographs and detailed floor plans, boundary plans and location plans.
  • Your property will be advertised on our dedicated Balfours website, Rightmove, OnTheMarket and The London Office (located at St. James's Place, The London Office represents and promotes our property portfolio to the London and International markets)
  • We arrange personal marketing schedules for each property which include advertising in local press such as the Shropshire magazine and Shrewsbury Chronicle. We also advertise in regional press such as the Express + Star, The Post, Birmingham Express and nationals such as Country Life.
  • We are also able to market with discretion and confidence and discretion if this is what you require.

Accompanied property viewings

  • We offer an accompanied viewing service should you prefer us to handle the viewings for you.
  • After every viewing we always provide feedback be it positive or negative.
  • It’s all about communication.

Receiving and negotiating an offer

  • You will be immediately informed once an offer has been received both verbally and in writing.
  • We are here to negotiate with your purchaser ensuring we get the best possible outcome on your behalf.

Offer agreed

  • Once an offer has been agreed a memorandum of sale is sent to all parties including both instructed solicitors.
  • We are legally obliged to inform the vendor of all offers until exchange of contracts.
  • The vendor’s solicitor will send out a draft contract and respond to all additional enquiries from the purchaser’s solicitor.

Exchange of contracts

  • We help drive the sales process by liaising with solicitors and other professionals including surveyors.
  • Once a completion date has been agreed and a deposit received by your solicitor, searches received, all enquiries responded to, and if necessary agreed mortgage details, contracts can be exchanged.

Completion of contracts

Completion is when the balance of the purchase price has been transferred from the buyers solicitor to the vendors solicitors account. Your solicitor will call you when the money has cleared in your account and inform your agent to release the keys.


Wednesday, 09 July 2014 00:00

Why choose us?


We guarantee you, the customer, exceptional service combined with the latest technology to market your property and achieve the best sale price.

'I found the team at Balfours honest and genuine. They made the process as painless as possible, and always with a personal touch, both at their office and at my home, which is unusual in today's hard -selling world of estate agents!'


Our wealth of knowledge of property prices in Shropshire, Staffordshire, Herefordshire and The Welsh Marches ensures you will quickly receive an accurate valuation. This is step one to achieving the best possible price for your property in the current market. The valuation is backed up by comparable properties.

'The Balfours team were nothing but thoughtful, polite, active and always dealt with our enquiries promptly and professionally.'


You have immediate access to all our highly experienced staff. Their fantastic local insight, depth of connections and market knowledge provide all the essentials. Their passion for property and commitment to 'go the extra mile' will make your sale the best experience possible.

'We found the team at Balfours alert, accommodating & professional in all areas. We had an excellent feed of potential buyers, which resulted in multiple firm offers on our property! We received guidance & support through the process. Balfours would be our natural choice when selling.'


Customers trust us to deliver the best advice in a straight forward and professional manner. This is endorsed by the high level of repeat business we achieve.

'As the sale progressed we found ourselves on the wrong side of a down valuation which was carried out on behalf of our buyers – At one point it was looking like we might be £35,000 out of pocket… Balfours’ advice and speedy intervention was crucial in minimising the loss and once the new terms had been agree, all parties proceeded to a swift and satisfactory exchange. Thank you.'


The full service you receive includes advice on how best to bring a property to the market, how to present it and how to find the right purchaser. With full colour brochures including professional photographs and floor plans, your property will be presented in the very best way.


Balfours properties receive the all important on-line exposure on our own website and property portals including Rightmove, OnTheMarket and The London Office (located at St. James's Place, The London Office represents and promotes our property portfolio to the London and International markets)

'Have just looked on Rightmove. AMAZING! Can't believe it's our house! Thank you.'


Balfours cover the local, regional and national newspapers and magazines suitable for your property in both the advertising and the PR areas.


Once a sale offer is accepted, we will drive the legal process to exchange as swiftly as possible with completion dates to be mutually agreed by both parties.

'I was very pleased with the way that Balfours handled the marketing and sale of my house and their great patience with me. The marketing was excellent and my house attractively presented. And the buyers love it.'


The combined knowledge of the Balfours staff means we are able to advise on all property issues in any given situation, from valuation and marketing, and planning to renewable energy. Balfours can offer advice in other areas as well as property sales such as building work, planning and surveys etc.

'For a large majority of people moving home is one of the most stressful things to do. For us this was not the case at all. The Balfours team made the selling process much easier than we ever thought possible. They guided us with the utmost professionalism always making us feel we were their number one client! Potential purchasers were well informed when viewing our property resulting in very few “time wasters” which resulted in us getting an excellent sale price for our property.'


We deal with people as well as houses. We will listen to your needs, give you honest advice, and keep you informed and up-to-date with every stage of the buying or selling process. Please call us for a free valuation on 01743 353511.

Wednesday, 09 July 2014 00:00

The Sales Team

Alistair Hilton Associate Partner, Head of Sales +
Balfours, The Square
01743 353511
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Alistair Hilton now heads the Balfours Sales Team after his recent promotion from Town Sales Manager. Alistair’s wife is from Shrewsbury and after 10 years’ experience in London they decided to make this beautiful and historic town their home.
Scott Kemsley Associate, Country House Sales +
Balfours, The Square
01743 353511
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Scott Kemsley grew up in Ludlow. He worked for over two decades in the global property market including Latin America, Africa and Europe. A very keen sportsman with an emphasis on Cricket and Rugby. He is passionate about Shropshire and what Shropshire has to offer. Scott’s focus and experience is helping buyers find their Shropshire dream home.
Duncan Scobie Country House Sales +
Balfours, The Square
01743 353511
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Bringing a wealth of experience gained over a 20 year period within the Shropshire property market, Duncan’s efforts have earned him silver in the coveted Sunday Times ‘Estate Agency of the Year’ awards. With boundless energy and passion for property coupled with the desire to help everyone he comes into contact with.
Abigail Barker Property Sales Office Manager +
Balfours, The Square
01743 353511
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Abigail has a background in banking and property and is currently studying for her NAEA membership. With responsibility for managing the administration team and the Property Sales Office, Abigail also takes care of events and marketing.
Rebecca MorleyProperty Sales Administrator +
Balfours, The Square
01743 353511
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Born in Edinburgh, brought up in London and various places in between, Rebecca’s background was in the events industry working at international sports venues. Rebecca enjoys working in property and is passionate about historical homes and buildings.
Katie Richardson Property Sales Administrator, Viewer +
Balfours, The Square
01743 353511
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Katie has recently returned from travelling and working in the USA and Canada over the past two years, and has now returned to the UK to reside with her husband in Shrewsbury. Originally from the Midlands, Katie has a four year background in Residential Property Lettings in Birmingham city centre.
Charlie Giffard Rural Property Sales Consultant +
Balfours, The Square
01743 353511
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After 11 years working in high end property sales in London, Charlie has returned home to his family roots in Staffordshire, where he went to school and his family have lived since 1178. A country man, Charlie is passionate about everything Staffordshire and Shropshire and can be found following all sporting activities including golf and horse racing, or at home with his wife and two boys.